Regulatory

The regulations Sussex lawyers Crosby & Woods follow...

Crosby & Woods Solicitors is a Partnership which is authorised and regulated by the Solicitors Regulation Authority (SRA Number 573585). The SRA and details of the Rules of Conduct & professional standards that we are subject to can be found at www.sra.org.uk and at http://www.sra.org.uk/solicitors/handbook/code/content.page

Our principal place of business is Sussex House, 75 Church Road, Hove, East Sussex BN3 2BB. The firm’s Partners are David Baynon Crosby and Lucinda Anne Dore. In the event that additional partners are appointed, or where a Partner retires from the firm, we will update this information to accurately record the current number of Partners at any given time, which at all times will be no less than 2. We maintain professional Indemnity Insurance in accordance with the mandatory requirements of the Solicitors Regulation Authority with Am Trust Europe Ltd and this provides a worldwide coverage of £2 million to our customers. Our insurers are ‘A’ Rated by A M Best as we believe it is essential that our clients are at all times afforded the reassurance of knowing our indemnity insurers are both reputable and have such a strong rating in the financial world.

Terms and Conditions

By accessing our website you are subject to these terms and conditions and by using this website you agree to be bound by these terms. If you do not agree to the terms, please kindly refrain from using our site. We may change these terms and conditions at any time, and by continuing to use this website you agree to these changes. The information contained in this site is provided for general information only and does not constitute legal or other professional advice nor should it be used as such or relied upon by visitors to the site. We cannot accept responsibility for any act or omission or loss based on the material contained in it.

Crosby & Woods make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this site. To the extent permitted by law, we expressly exclude:

Any liability for any direct, indirect or consequential loss or damage incurred by any user of our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it including (without limitation)

  • Loss of income or revenue; Loss of business; Loss of profits; Loss of goodwill; Loss or corruption of data; Wasted management or office time

Whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

Notwithstanding the above, this does not affect our liability for death or liability for personal injury arising from our negligence, or our liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law or other statutory rights.

The Partners of Crosby & Woods, nor any of its employees or representatives will be liable for loss or damage arising out of or in connection with the use of this site and we hereby exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Viruses

We use Anti-virus software to protect the website content but we cannot guarantee that the downloads are free from viruses and advise you to take your own virus precautions. You must not misuse the site by knowingly introducing viruses, worms, Trojans, logic bombs or other materials which is malicious or technologically harmful. You agree not to post or transfer on our website any material which is obscene, misleading, inaccurate, and defamatory or in breach of any copy right or intellectual property rights or that will cause any damage to data, software. By breaching this provision you would commit a criminal offence under the Computer Misuse Act 1990. Any such breach will be reported to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity.

As part of our Regulatory duties and obligations, we have given links to other websites. We are not responsible for any information they contain and we make no representations as to the security, quality or property of any website which may be accessed through this website. These links are provided for regulatory and information purposes only.

The use of this website is subject to English and Welsh law. You therefore consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website.

Diversity Data

Sussex lawyers Crosby & Woods are committed to being a diverse and inclusive firm of solicitors and a firm that offers equal opportunities to all. From 1 January 2014 we will make public certain details of our most recent staff diversity questionnaire, such information being given strictly subject to our obligations and duties under the Data Protection Act and also the duty of confidentiality we owe at all times to all persons at the firm. A summary of the information obtained through the questionnaire process is as follows:-

The firm is made up of both male and female staff of varying ages, and religious beliefs and ethnic backgrounds. The social economic background makeup of the staff is varied with some having attended state schools and some having attended independent/fee paying schools. The firm also has a mixture of full and part time staff. Some staff have been to university and some members of staff have caring responsibilities for family members.

This information has been updated following a further staff diversity questionnaire being completed and is accurate as at 22nd May 2015.

Information Commissioner / Data Protection

At Crosby & Woods we give the protection of our clients’rsquo; information and affairs the highest level of importance and confidentiality.  As per our regulatory duties, we are registered with the Information Commissioner and authorised by that organisation to hold personal data under number Z3492002

Financial Conduct Authority (formerly FSA)

We are authorised and registered as an exempt firm with the FCA under number LS573585. For enquiries relating to this authorisation please visit the website http://www.fca.org.uk/

Crosby & Woods Complaints Policy

Crosby & Woods is committed to providing high quality legal advice and excellent client care. In the event that you are unhappy or dissatisfied with any single aspect of the service given to you, we would ask that you please contact our Complaints Partner, Mr David Crosby on 01273 734 670 or by email david@crosbywoods.co.uk or by post to our office. Mr Crosby is available Monday to Friday 8.30am-5.30pm and by appointment out of hours to discuss your matter with you. All correspondence will be dealt with in the strictest confidence. If you are not happy with how we respond to you, please request a copy of our complaints procedure from Mr Crosby. You should ideally contact us as soon as you have even the slightest concern as we believe it is important to be proactive and expeditious in resolving any matters fairly and fully. 

As a firm we fully believe in the importance and benefits for us and our clients that derive from resolving any problems as soon as they happen and approaching them at all times with a ‘can do’ mindset rather than one looking to ignore or avoid what can be ‘difficult’ issues to raise and discuss. All clients are therefore positively encouraged to speak openly to us, and in particular to David Crosby, if ever they feel a matter needs raising and addressing.

The Legal Ombudsman (TLO)

All clients are entitled to lodge any concerns or complaints they may have with the Legal Ombudsman. We would ask that prior to contacting the TLO, you allow us an opportunity to address your concerns in a way that is satisfactory to you. The Ombudsman Scheme advises that we be allowed 8 weeks to investigate your matter and attempt to resolve and if that is unsuccessful, you then have 6 months from the date of our final response to submit your matter to them. In the event that we as a firm are unable to deal with your matter in a way you believe is right and appropriate, then you are entitled to ask the TLO to investigate on your behalf. The Legal Ombudsman can be contacted by post at PO Box 6806 Wolverhampton WV1 9WJ or by email at enquiries@legalombudsman.org.uk or by telephone on 0300 555 0333. Details of what the TLO does as a regulator and how they can assist and advise you can be found at http://www.legalombudsman.org.uk

Insurance

All firms of solicitors are required to hold compulsory insurance from a ‘Qualifying Insurer’ approved by the Law Society/SRA. Crosby & Woods are insured against claims for negligence and breach of contract, subject to certain limits, under a policy that provides indemnity cover up to £2 million.

COFA & COLP

The firm is required to have a COFA (Compliance Officer for Finance & Administration) and a COLP (Compliance Officer for Legal Practice) at all times. Both roles are subject to through vetting and then authorisation by the Solicitors Regulation Authority (SRA). Mr David Crosby is the firm’s COLP (as from 1st January 2013) and Mr Crosby is also the firm’s COFA as from 15th May 2015.